We’re all increasingly reliant on a wide variety of technologies to help us find, win, and then delight our customers.
So, it’s no surprise that many small businesses owners struggle to keep pace and, as a result, find that their IT infrastructure and software are holding them back.
Our range of services is tailored to deliver a flexible and cost-effective solution to this problem.
24/7/365 On Demand Support
Imagine not having to worry about getting those ‘out of hours’ phone calls when email isn’t working, or the server goes down. Yes, we can literally help you and your team sleep better at night!
Our team of technicians are available 24/7 and are waiting to resolve your issues. You can speak to them directly by phone, message them instantly via WhatsApp or submit a ticket via email, whichever you prefer.
Our Managed IT Service specialists take the stress away from you and your team, allowing you to focus on your most important tasks whether you’re at work or at home.
Proactive Support and Monitoring
It’s a given that we provide IT support whenever there’s a problem, but we prefer to help prevent those problems occurring in the first place.
That’s why we constantly monitor your systems, servers, and networks to surface and resolve potential issues before you even notice them. We also identify equipment that is coming towards the end of its useful life so you can budget for a replacement before it fails.
This benefits us both; we spend less time working under pressure to resolve urgent IT issues and, by minimising downtime, we maximise your productivity.
PCs, Servers & Network Hardware
When it comes to new IT equipment, you may feel daunted by the options available.
We’ll guide you through all the choices in plain English. So that you can choose the right solution for your need and budget. (It’s a bit like choosing a car; if it’s mainly for local shopping trips, you’ll probably require a small run-around that’s easy to park but for regular motorway driving with the family it’s likely you’ll need something larger and more powerful.)
You may be able to take advantage of tax benefits on brand new equipment however sometimes factory refurbished equipment can be a good option.
Either way, we can supply, install, and commission so that you are up and running as quickly as possible.
24/7 Security as Standard
We’ll work diligently in the background to safeguard your business from cyber-crime. We constantly monitor your systems for any signs of cyber-attack and ensure that the latest antivirus software is in place so that you are protected against new threats.
It’s worth noting that attackers are generally looking for easy targets in the same way a burglar would gain entry through an open window or unlocked door. That’s why we help with the development of IT Security Policies and ensure that your system complies with the requirements for Cyber Essentials certification for further peace of mind.
*This is a simple, but effective, UK Government-backed scheme that helps protect your organisation, whatever its size, against a whole range of the most common cyber-attacks.
Business Continuity, Data Backup and Disaster Recovery
We don’t like scaremongering, but small business owners are increasingly vulnerable to fire, flood or cyber-attack.
Whilst you might prefer not to think about it, the fact is that companies that have a plan in place are far more likely to survive should they suffer such a disaster.
We’ll work with you to ensure that your invaluable data and systems are protected. We’ll put measures in place that will reduce disruption and productivity loss, helping you get back to normal as soon as possible.
The best way to do this is by ensuring all your critical data and software is held securely in the cloud. This cloud-based approach also means that you benefit from an infrastructure that scales easily as your business grows.
We share a common goal; to ensure that your IT remains in step with your evolving needs. That’s why we work with you to overcome specific challenges and plan for the future.
We’ll help you set and manage your IT budget so that you can invest sensibly to achieve your business goals and minimise the risk of any nasty surprises. We’ll also be proactive in making suggestions that will improve your use of technology as new services and products come to market.
Throughout, we’ll do our very best to avoid technical jargon and use plain, simple, language that everyone can understand.