Our Onboarding Process
We know that change can be stressful, especially in a small, owner-managed business.
That’s why we pride ourselves on making the transition from in-house to outsourced IT support as painless as possible for our customers.
Let us guide you through each of the six steps.
We learn about you and your IT system. All you need to do is click our link to allow us remote access to a PC at your office. During this phase, we run scans to get a picture of your network.
We’ll chat with you about our initial findings and, if needed, get some help filling in any information gaps. You tell us who’s who and supply us with any log in details required.
On Site Discovery
We visit you to physically check your system and devices. We’ll review your network, install our monitoring software, and label things up.
You just need to tell your staff who we are and why we need to access each computer. (It only takes about 10 minutes per machine)
We’ll optimise your current set up by giving your system a virtual spring clean (outside of your working hours so it doesn’t cause you any disruption).
In the background, we’ll also be busy organising all the data we’ve collected in our secure data storage vault.
We have a chat to discuss our findings (including any hardware and software limitations) and how these might impact your immediate business goals.
This will help us highlight and prioritise areas for improvement. Any recommendations will be supported with a clear business case to make your decisions as simple as possible.
Now we work to implement any changes agreed and make sure everything is in place to begin supporting you.
At this point we also can talk about user permissions and access requirements and agree optimal recovery time objectives. We confirm the go live date, this is the point when support begins. We ask you to share the new IT support processes with your staff.
Everyone is set and on the agreed date our 24/7/365 On-Demand Support starts.
Our Support shortcut will be on everyone’s desktops. Any member of staff who needs help can click the icon, scan the WhatsApp QR code, email us or phone through to ask for help.
but that's just the start...
We’ll be constantly monitoring and maintaining your IT to make sure that everything is secure and working as it should. We’ll switch our focus to continuous improvement, introducing regular reporting and health checks to pre-empt problems and ensure that your IT stays in step with your growing business.