About Us
Statistics show that the average small business spends 6.9% of its revenue on IT. We were established in 2016 to help business owners invest this money wisely.
Our Managed IT Service is designed specifically to meet the needs of small businesses, allowing them to focus on what they do best.
Meet The Team
We’re a small dedicated team based in the North West of England.
Mike Harvey
Managing Director & Lead Consultant
I’m the Managing Director of Trusted Computing. I’ve been working in IT Support since 2008, and before that in electrical troubleshooting for as long as I can remember. Along the way I’ve been employed, freelance, and a small business owner – so fully understand the challenges facing today’s entrepreneurs.
I’ve implemented and migrated MS Exchange mail systems, support ticket systems, Sage CRM, Sage 200 synchronisation, and project-managed the concept, design and implementation of a large-scale Citrix deployment.
Other projects have involved interaction with server, desktop and mobile IT technology, all incorporating user internet protection. I’ve managed support teams, and simplified systems to maximise effectiveness.
I also undertake security audits of existing company systems, evaluation of business risk, research and analysis of software and systems to overcome specific business challenges.
If most of that went over your head then, put simply, I’m well placed to offer specialist support and objective, independent advice to small business owners to help ensure their business systems are aligned with their strategic goals.
Hilary Harvey
Creative Director
I’m the Creative Director – definitely not technical – and look after our marketing and client communications.
One of my key jobs is to make sure that everything we do can be understood by non-technical users. If I can understand a proposed solution and the business benefits, then our customers will be able to, too.
I’m also in charge of office administration and credit control, and, like Mike, have been both an employee in a fast-growing B2B company and a part-time small business owner.
Michael Nadin
Service Desk
I’m the ‘other Mike’ – the Service Desk administrator and usually the first point of contact for our customers.
My most important role is to make sure our customer’s technical problems are resolved swiftly and smoothly, and that they receive regular reports and updates throughout the month.
I also make sure that documentation is kept up-to-date, and that CyberEssential Certification applications are submitted accurately and on time.
My background is in front-line support for IT and Telecoms, so I’m well-equipped to deliver the excellent service that we promise to our customers.
Mimi
Office Cat
I’m not even on the payroll and live next door, so how did I get in here?
In just the same way I get into the office if the door or window is left open.
I’m really inquisitive and I like to keep an eye on everything to make sure it’s just how it should be.
Our Support Partners
We invest a huge amount of time to build and maintain partnerships with organisations whose products and services are best suited to support small businesses. They help us deliver on our promises.
Microsoft
We’re part of the Microsoft Partner Network, and a registered ‘Cloud Service Provider’. This gives us additional access to Microsoft resources and services.
Office 365
Microsoft’s cloud products, delivering enterprise-grade services to small businesses on flexible subscriptions.
UK Government program that aims to reduce the threat of UK organisations falling victim to cybercrime – a company that achieves CyberEssentials Certification has demonstrated that their IT System is properly configured against cybercriminals. Think of it as a ‘MOT Test’ for computer networks.
Backupify
Protection for cloud-based services, for example Office365 – although cloud products are extremely reliable, buried in the small print is a disclaimer that makes it clear that data permanence is not guaranteed. Backupify overcomes this potential problem.
Computer and server systems manufactured by Wortmann AG, one of the largest IT systems distributors in Germany. TERRA equipment is backed by a UK service centre in Warwick, and is only supplied through specialised IT Service Providers.
US-based pioneer of Business Disaster Recovery systems for small businesses – protecting over 1 million businesses globally. Datto’s EMEA headquarters are in the UK’s ‘Silicon Valley’ in Reading, and focus on delivering technical innovation.
A fully cloud-based email signature management service, Exclaimer Cloud seamlessly integrates with Microsoft Office365 mail service to deliver personalised signatures managed from a central point.
Based in the wilds of Lancashire (Colne), SJ Software likely know more about Sage accountancy software than Sage do themselves – which is why we recommend then to all our clients using Sage small business products (eg Sage50 Professional, PaperLess etc)
A long-standing provider of print management systems and hardware – based on the Wirral, with engineers covering the UK.
The Cyber Security Information Sharing Partnership – links the UK Government Security Services (including GCHQ, MI5, NCSC etc) with industry. We’re one of the few approved Managed Services providers in the group.
Cybersecurity leaders, protecting millions of household and business environments since 2001.
A light-weight and extremely cost-effective alternative to traditional ‘Remote Desktop’ and ‘Terminal Services’ systems, TS-Plus enables on-premise programs to be delivered to almost any device through standard web browsers. We’re a registered TS-Plus partner
Spitfire
We’ve partnered with Spitfire Network Services to provide our customers with the highest quality telecommunication products and services. Spitfire are one of the UK’s leading independent business telecoms companies and offer a personalised service that is enhanced by their superior market knowledge and support.
Global provider of data backup and disaster recovery systems – they’re protecting around 35 petabytes of data across all continents.
‘Sharepoint on steroids’ – Egnyte enables simple, secure, and controlled access to corporate documents, and flexible exchange of files with external users. Egnyte combines the ‘anywhere’ flexibility of cloud storage with access speeds comparable to traditional local-network shares and integrates with multiple systems to create a scalable and cost-effective document library.
